What areas do you service?
We serve the Southern Oregon coast from Brookings to Florence. A few of our vehicles are 4×4 allowing remote location access. Occasionally we will go beyond that area depending on the job and how interesting it is. Allowing us to film for our YouTube channel can greatly tip the scales in favor of us agreeing to travel.
Why do you film power washing work being done?
There are three good reasons.
First, we film to document the condition of the surfaces being cleaned for liability purposes and to prove the work was done.
Second, the cleaning process often produces a dramatic and satisfying difference that viewers enjoy.
Finally, video and still images create a portfolio of work used to encourage others to use our services. It should be noted we film the work being done, not the property.
Can I opt out of filming?
Yes and No. Yes you can opt out of production based filming provided you have not used one of our discounts. It’s one of the terms of our discounts. We make up the difference over time from video revenue. If you opt out of production filming, we still take documentary photos or video as proof of work done. This is not optional.
What is the “RV Park Discount”?
We offer a discount to RV Wash customers who can get 4 or more people to book a wash at the same time. Why Four? Because it’s the point at which we’re able to offer a discount based on time, fuel, insurance, cleaning agents, and location.
Do you coordinate with other contractors?
Yes, and we encourage it. Sometimes it makes better sense to do house or roof washing before garden plantings. Other times, it makes sense to clean a driveway after a major renovation to give the home a nice exterior to match the renovated landscaping or interior. It also ensures that several trades aren’t tripping over each other or competing for space to work. Have your General Contractor contact us to coordinate service dates. You will still be billed directly.
What forms of payment do you accept?
We accept Cash, Checks, Credit Cards, Wire Transfers. Payments are processed through PayPal, and Wave. There is a $35 fee added for all returned checks.
What are MSDS and why should I care that you have them?
Material Safety Data Sheets are documents that explain a chemical’s vital statistics. The purpose of MSDS are to have a way to identify the best cleaner to avoid reacting with other chemicals that may be in use at the location being cleaned. A professional should be able to readily show you the MSDS for every chemical being used.
Can you make it look like new?
This is one of the most commonly asked questions, and one of the toughest to answer. Nothing can reintegrate cracked and crumbling concrete or rotted wood. We use a “Diligent Good Faith Effort” approach to these types of surfaces. We will point out these areas during our site visit. We use surface appropriate cleaners designed to provide the best possible outcome based on the age and condition of the surface being cleaned.
Why is your emergency rate higher than your normal rate?
Wouldn’t you want to be paid more for getting up in the middle of the night to clean vandalism? Respecting our staff is just as important as the respect we give our customers. The sacrifices our staff make for emergency scheduling has value and we compensate them appropriately.
Can my children or pets play in the yard while you work?
No. For children, it’s a safety & liability issue. For pet’s, it’s a safety & liability issue. While your pet or child may be well behaved for you, there is no guarantee that will be the case for our staff. We simply will not negotiate on this point. Our work is based on safety, accuracy, and efficiency.
Can you move my vehicle to clean the driveway?
No. Our insurance will not cover moving customer’s vehicles. There is no amount of money you could pay us to do that without an absolute release of liability signed by the title holder of the vehicle and the agreement of the staff member assigned to the job.
Do you remove debris to clean?
We will do this to an extent. A few leaves, or the occasional flower pot are to be expected. A wood pile or dozens of flower pots, ect… are not. We bill out labor time at $165 per hour. It’s your option, but there are better ways to spend that money than having us move a wood pile.
Do you work with HOA Violation compliance?
Only in a very limited capacity. When we work, we work for the home owner or renter responsible for upkeep. We will not use supplied chemicals or accept supervision during the work being done without MSDS, agreement, and our $165/hour labor rate on top of our normal fee. Needless aggravation has a price and we pass that along for the emotional well being of our staff. Provided we can work without distraction or interference, our additional labor fee will be waived.
What is your YouTube Channel URL?
https://www.youtube.com/channel/UCjVW9Ev5Q1wPoht6Koco3NQ
Do you work with municipalities?
Absolutely! At regular rates no less. We merely ask for a wastewater waiver to allow the work to be done at scale. We will make every effort to use EPA approved cleaning agents except where absolutely necessary and agreed to in writing. Graffiti removal is our most common municipal service. We’ll happily come power wash your “Main Street” All we need is a water source to tap into and your preferred low traffic time frame. Typically this is between the hours of 10PM and 4AM. Graffiti removal is done during daylight hours, and not during rain.
Do I have to be home when you work?
Not always. We just need access to the area that needs cleaning. It is STRONGLY advised that you make someone aware we will be working. We will bill out our labor rate of $165/hour in addition to the service, if delayed or detained by police or security while on your property. We collect your payment information when the service is booked. We then either send you photos by text, or a video link. Once you acknowledge the work has been done, we will bill your card, or deposit your check. We’re happy to close and lock gates as we leave. Just make sure we have a lock to use and have that noted at time of booking.
Can you power wash my vacation property?
Sure. See: Do I have to be home when you work?
Additionally, you may send us gate keys, or arrange access through a caretaker or other responsible party.
Are you insured?
You bet. We will supply proof of insurance on request at time of booking.